COVID-19 Safety Protocol

Updated 2 years ago by Triana Kalmanoff

Your safety and that of your clients is of the utmost importance to us. COVID-19 has made many things difficult compared to our pre-pandemic world, including installing the kiosks. Thank you for working through this with us to make it happen as safely as possible for your staff, vendors, and clients.

Hand Sanitizer Dispenser

Each kiosk should have its own hand sanitizer dispenser placed in front, where it will be easily accessed by those wanting to use the kiosk. Onscreen instructions remind users to use the hand sanitizer provided before using the kiosk.

Please make sure to keep the hand sanitizer within reach.

Washable Keyboard & Mouse

The original keyboard and mouse that came with the computer should be swapped out for the washable versions when you receive them. View our list of packages and kiosk components here. To learn how to assemble the kiosks, read our step-by-step instructions (Model A and Model B).

Washable After the washable keyboard and mouse are in place they can be washed regularly.

How to Wash Wetkey Keyboards and Mice

For additional details, please refer to the manufacturer's washing instructions.

  1. Disconnect the Keyboard / Mouse. (If you are using a USB adapter, please remove it completely before cleaning.) It is important that before you wash a CORDED product you ensure that the USB Plug (connector) is safely away from the sink and remains dry.
  2. Clean the surface of the product by wiping, gently brushing, spraying or dipping it. DO NOT SOAK Units. Use only rags, sponges or soft bristle brushes. DO NOT USE ANY BUFFING PADS, SCRUBBING PADS OR OTHER ABRASIVE CLEANERS. DO NOT place the USB connectors into the fluid.
  3. Either wipe with dry cloth or shake gently and allow to air dry. Never hang a keyboard or
    mouse by its cord or damage to the watertight seal can occur.
  4. Reconnect the keyboard/mouse.

How to Wash Seal Shield Keyboards

Both the silicone cover and the keyboard itself are washable. For additional details, please refer to the manufacturer's washing instructions.

  1. Disconnect the Keyboard / Mouse. (If you are using a USB adapter, please remove it completely before cleaning.) It is important that before you wash a CORDED product you ensure that the USB Plug (connector) is safely away from the sink and remains dry.
  2. Prior to rinsing or submerging in water, ensure seal caps are connected tightly over any USB cables and ensure seal plugs are inserted properly into the keyboard.
  3. Spray your keyboard with bleach (max 1%), hydrogen peroxide, or alcohol.
  4. Rinse with water to remove any residue.
  5. Either wipe with dry cloth or shake gently and allow to air dry. Never hang a keyboard or
    mouse by its cord or damage to the watertight seal can occur.
  6. Reconnect the keyboard/mouse.

Touchscreen

Both the Model A and the Model B kiosk are touchscreen capable. However, in order to reduce the spread of COVID-19, we ask that all users refrain from using the touch screen capabilities. While the keyboard and mouse are washable, constant sanitization of the screen may result in early degradation of the device and therefore we ask that users do not touch the screen.

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